All the status of services is published in the blog of Skype. Sometimes problems occur due to the problems with Skype itself. If you have subscribed the connection then check the area where you are making the call are included in the list or not as some subscription can cover only some specific areas. Check the credit by going to the ‘Account’ from the menu of Skype.
Insufficient credit can sometimes create Skype connection problem.
Review our guide to solve your connection issues. If Skype for Business detects a weak connection, it'll reduce the quality to try and stop the call from dropping altogether.
#HOW TO FIX SKYPE VIDEO PROBLEMS INSTALL#
You can install the latest version by clicking on the tile. If the video freezes, looks block-like, or has motion blur, it might be your Internet connection (or another participant’s Internet connection) causing the problem. If any newer version is available for updates then it will be shown in the updates list. If you are using the Windows 8 then check for updates by going to the Home screen > ‘Store’ tile > Updates. If your operating system is updated but not the Skype then you may face the Skype connection problem. Upgrade Skype and other computer softwareĪlways you need to update the Skype and other computer software to have a smooth Skype connection. You can check the speed by initiating a call, move to the ‘check settings’ and then ‘Test now’ to know the speed of your internet connection. The normal upload and download speed required for making a standard voice call is 30kbps while Skype needs 1.2mbps speed minimum and the recommended speed is 1.5mbps for making a HD video call. Skype requires good internet speed for a good quality of Skype call. See also- 8 ways to fix a hacked Facebook page Check the internet speed Here are the reasons of facing the connection problems and ways to fix them. Skype connection problem can be originated from various reasons and it does not allow any calling or video calling to initiate or sustain.
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